We are available to assist you from 9.30 am to 06.30 pm, from Monday to Friday. You can reach out to us at 1800 894 9999 or email us at firstname.lastname@example.org for any queries, requests, complaints.
Store Credit is another mode of payment. It gets refunded to your account in case you have returned a product for which the mode of payment was Cash on Delivery. You can know how much store credit you have by visiting the “My Account” section.
Unfortunately, that is currently unavailable. Any offers, coupons or points that are applicable for the physical stores will not be applicable on the website platform. That said and done, on the website, we will always come up with exciting offers to provide benefits to our customers.
At RelianceTrends.com, we ensure that your selected products go through quality checks, get packed securely and are shipped through a reliable courier partner.
All your orders will be dispatched within two working days of placing the order. Depending on your location, the delivery time might vary from 2 to 9 working days. We will always look at the most efficient way to deliver your order before time.
Before placing the order, you can enter your location's pin code on the product display page to check when you can expect to receive the delivery and also if the ‘Cash on Delivery’ payment method is available.
Sometimes, deliveries can be affected by factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes.
You will have to pardon us for such occurrences. We will notify you proactively if there are any such issues.
You can start tracking your order as soon as it has been shipped out. By clicking on the courier tracking link we would have sent, you can track the entire journey of your order till we knock on your door.
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.
We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day.
So, in case you’ve missed the order delivery, don’t worry! Just give us a call on 1800 894 9999 or write to us at email@example.com and we shall take care of it.
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking.
We are not saying that this will be permanent; your pin code might be COD-enabled in the future. Do check!
We strive to deliver to all the pin codes of India. Before placing the order, you can enter your pin code in the product display page to know if it is covered by us. If not, we would request you to check with an alternate shipping address.
At RelianceTrends.com, we strive to make each shopping experience outstanding and enriching. Hence, we partner with the best in the industry. We use the delivery services of Bluedart, Aramex, Delhivery and Indiapost. We will notify you the name of the partner delivering your order, in advance.
Yes! Cancellation is possible in real time, but only before the products have been packed. As soon as the cancellation is processed, we will refund the entire amount paid for the order. If the order has been packed or shipped out to you, cancellation will not be possible.
After the item is delivered, cancellation is not possible. But we do have a flexible return policy! You can return the order within 30 days from the time it is delivered.
You can cancel your order by logging in to RelianceTrends.com with your User ID and Password. Once you log in
1. Look to the top right corner of your screen
2. Click on My Account
3. On the next page that pops up, you’ll be able to see details of all your orders
4. Locate the “Cancel” button and click on it to cancel the order
If the order has just been placed and has not been packed or shipped yet, we will be able to process the refund immediately after cancellation. As soon as the refund has been processed from our side, it might take 5-7 business days for the amount to reflect in the account that was used to make the payment.
In case the item has already been packed or shipped, we won’t be able to cancel the order in real time. Therefore, as soon as the product has been refused and has reached the warehouse, your refund will be processed within one business day from that time. As soon as the refund has been processed, it might take 5-7 business days for the amount to reflect in the account used to make the payment. But that’s just the maximum time we’re stating. It can happen way faster as well!
1. Before the order has been packed: You will get notified immediately and get a confirmation.
2. After the order has been packed: We won’t be able to cancel the order immediately, since it will be on its way to you. But don’t worry, you can refuse the delivery and it will ship back to us. Once the order is marked as “Refused” in our system, a refund will be initiated within 5 Business Days.
You can pay using a Credit Card, Debit Card, JioMoney or Net-banking option. All these are prepaid methods of placing an order. You can also place an order using "Cash on Delivery" method. All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.
We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet.
Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can check with your bank for confirmation.
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Give us a buzz and we'll sort it together.
CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three digit CVV number is printed on the signature panel on the back of the card immediately after the card number. For an American Express card, the four digit CVV is printed on the front, right above the card number.
That's a nice thought! We can gift-wrap a product for you at Rs.35/- per order. To ensure that the recipient doesn't pay for their own gift, we insist that for a gift wrapped order, the mode of payment would have to be online.
If you want to have each product packed separately, we recommend that you place an order for each product individually.
JioMoney is a revolutionary App that makes life easier by not having to worry about paying by cash, and instead can be used to make payments to various merchants or friends digitally and securely. It can serve as a one-stop to save your financial details and make transactions, pay your utility bills and much more.
On the payment page, along with other modes of payment, you would find JioMoney as an option. Select that and confirm the payment. You would be routed to the JioMoney portal to sign in to your account; where you can pay with the available money in your JioMoney wallet.
Since JioMoney beta version is available now, you can visit appstore.jiomoney.com on your Android or iOS mobile device and download the installation package; and then install it on your phone. To promote ease of usage, JioMoney can be accessed only through mobile.
If you have existing RelianceTrends.com Store Credit, you can combine that with JioMoney while making a payment.
We understand the possibilities of misfits, colour differences, damages, or defects. We want all our customers to make purchases with 100 percent satisfaction. So, if you feel that the purchase you made does not satisfy you, we can always arrange a return, followed by a refund for the same.
If we’re picking up the product, it’s on us. You won’t have to pay anything. For some reason, if you’re having to send the product to us, it’s still on us. You can refer to our Self-Shipping policy for more details.
To guarantee you the best service, we have a very convenient 30-day return policy from the time the product gets delivered to you.
Here are some conditions which might cause a return to get rejected:
1. In case the 30-day period has lapsed, the product cannot be returned to us.
2. If the product has been picked up, and it fails the quality check at our warehouse due to product usage, defect, missing tags or packaging, the return might get rejected. We will then ship the product back to you at no extra cost.
3. We also do not process a return for items that are classified as non-returnable. You can refer to the Non-Returnable policy for more details.
Yes, it's important that the product is sent back in its original packaging, with original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items). Not doing so might result in the Return getting rejected.
We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:
1. We will request you to self- ship this item.
2. Please send us the following items in a sealed bag:
b. Brand Labels and Tags
c. Price Tags/Shoe box
d. Return ID and Order ID written on a piece of paper
3. Please courier the item to our Returns Address: SHIP TO:
Returns Manager – RelianceTrends.com
Reliance Trends, Customer Service Desk, Ground floor,
62/2, Richmond Road, Victoria Layout , Bangalore, Karnataka 560025
4. Please ensure that the product is unused, unwashed, and the Return ID is generated within 30 days from the time of delivery.
5. Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!
6. Give us one business day after receiving the product, to perform a quality check, post that we will process your refund.
****Along with the amount you paid for the product, we will also refund an additional Rs.150/- to your Store Credit account. It’s our way of saying “Thanks for taking the trouble!”
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